Hello, we are Facit

YOUR PARTNER FOR CUSTOMER AND UX RESEARCH IN GERMANY    

We help you put your customers to the center – with qualitative and quantitative customer research.

We offer all services you need for professional user experience and customer experience research in Germany, including:

-  Recruitment of participants (local and nationwide)

-  Usability testing and in-depth interviews, in our own lab or remote

-  Focus groups, in our own facility or remote

-  Ethnographic research and contextual analyses in German households

-  Representative surveys in Germany, Europe and worldwide. We partner with all major online access panels in Germany

-  Specialized tools like card sorting, Kano analyses, conjoint analyses, customer journey analyses etc.

-  Skilled UX / CX moderators

-  Simultaneous interpreters (German into English) on native speaker level

We are a team of 25 UX and CX research specialists in Munich and Cologne who run quant and qual studies in an agile, hands-on, yet highly professional way.

-  UX & CX research since 2007

-  80+ clients at current

-  Approx. 150 research projects per year

-  1000+ in-depth interviews per year

-  200,000+ survey interviews per year

-  Client satisfaction 2021: 97 / 100 points, 100% recommendation rate (base: client satisfaction survey 2021 with 41 respondents)

-  We are the founders of UX Fellows, the global network for high quality UX research

We are members of the German UPA and the International UXPA. All our research consultants are certified professionals for user experience and usability (UXQB).